Privacy Policy

1. Introduction

Elite Estates ("we", "our", or "the firm") is committed to protecting the privacy and confidentiality of every individual who engages with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our real estate brokerage and concierge services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this policy. We encourage you to review it periodically as it may be updated to reflect changes in our practices or applicable law.

2. Information We Collect

Information You Provide

When you contact us, submit an inquiry, or engage our services, we may collect:

• Full name, title, and preferred form of address
• Email address, telephone number, and mailing address
• Property preferences, acquisition criteria, and budget parameters
• Identity verification documents required by applicable law
• Financial information necessary to assess transaction suitability

Information Collected Automatically

When you visit our website, we collect standard technical data including IP address, browser type, referring URLs, pages visited, and session duration. This data is used solely to improve the performance and security of our platform and is never sold to third parties.

3. How We Use Your Information

We use the information we collect exclusively to deliver and improve our services to you. Specifically, this includes:

• Curating property recommendations aligned with your stated preferences
• Facilitating property viewings, negotiations, and transaction processes
• Communicating relevant market intelligence and portfolio opportunities
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Improving the quality and personalisation of our advisory services

We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.

4. Confidentiality & Discretion

Discretion is fundamental to our practice. All client relationships, property interests, transaction details, and financial information are treated with absolute confidentiality. Our advisors operate under strict non-disclosure obligations and our internal data access policies ensure that information is available only to those directly involved in your engagement.

We may engage carefully selected third-party service providers (legal counsel, escrow agents, property inspectors) who are contractually bound to maintain the same standard of confidentiality we uphold internally.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. In practice, client records are typically retained for seven (7) years following the conclusion of a transaction to satisfy regulatory and legal obligations. Upon expiry of the applicable retention period, data is securely destroyed.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and the right to object to certain processing activities. To exercise any of these rights, please contact our privacy team directly.

7. Cookies

Our website uses essential cookies to ensure proper functionality and security. We do not use tracking or advertising cookies. You may configure your browser to refuse cookies, though this may affect certain features of the site.

8. Contact

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact our privacy team at privacy@elite-estates.com.

We aim to respond to all privacy enquiries within five (5) business days.